← Back

Refund & Cancellation Policy

Last Updated: September 2026

This policy sets out when a Champord purchase can be refunded and how to cancel a subscription. It restates the payment terms in section 4 of our Terms & Conditions, which remain the binding agreement between you and Champord.

Who processes your payment

Certain features require payment. All purchases are processed by the platform you bought through — the Apple App Store on iOS, Google Play on Android, and our payment provider Paddle for purchases made on champord.com. Champord does not collect or store your payment card details.

Where you bought decides who handles a refund, so it is worth checking which of the three applies to your purchase before you get in touch.

One-time purchases

• One-time purchases (such as a trip or extra trip days) are billed once at the time of purchase
• Trip generation fees are non-refundable once the itinerary has been created, except where required by applicable law

Cancelling Champord Plus

• Your subscription renews automatically at the same price and duration unless you turn off auto-renewal at least 24 hours before the end of the current period
• Your account is charged for the renewal within 24 hours prior to the end of the current period
• On iOS, manage or cancel in Settings > [your name] > Subscriptions. On Android, in Google Play Store > Menu > Subscriptions. For web purchases, in Account > Subscription on champord.com
• Cancellation takes effect at the end of the current billing period; the current period is not refunded
• If a free trial is offered, any unused portion is forfeited when you purchase a subscription to that plan, where applicable
• If we change the price of a subscription, we will notify you and obtain your consent as required by the store

How to request a refund

Refunds for App Store and Google Play purchases are handled by Apple and Google under their own policies. For web purchases, refunds are handled through Paddle or by contacting support@champord.com.

EU/EEA and UK residents

For EU/EEA and UK residents: where you have a statutory right of withdrawal, it applies to web purchases. For digital content delivered immediately — such as trip itinerary generation — you consent at the time of purchase to immediate performance and acknowledge that the right of withdrawal is lost once the itinerary has been generated, to the extent permitted by law.